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Privacy Policy

Effective Date: 13 August 2026
Last Updated: 13 August 2026

Your privacy matters to us.

This Privacy Policy explains how GoCrazzy collects, uses, stores, shares and protects personal information when you visit or use our website, purchase our products, create an account, contact us, subscribe to communications or otherwise interact with GoCrazzy.

This Privacy Policy does not govern third-party transactions conducted through the GoCrazzy Rider Marketplace, which are additionally subject to the Marketplace Terms and applicable privacy arrangements associated with that service.

1. WHO WE ARE

For purposes of this Privacy Policy, “GoCrazzy”, “we”, “us” and “our” refer to the entity operating the GoCrazzy website and business.

Important: Don’t publish the bracketed information. Replace it with your actual legal entity/business details.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with GoCrazzy, we may collect:

Personal details

  • Name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address

Account information

  • Username
  • Login information
  • Account preferences
  • Order history

Transaction information

  • Products purchased
  • Order number
  • Order amount
  • Payment status
  • Shipping information
  • Refund information

We generally do not need to store your complete payment-card details where payment processing is handled by a third-party payment provider.

3. COMMUNICATION INFORMATION

If you contact us, we may retain information contained in:

  • Emails
  • Contact forms
  • Customer support communications
  • WhatsApp communications where applicable
  • Other communications with GoCrazzy

This allows us to respond to enquiries and maintain appropriate customer-service records.

4. DEVICE & TECHNICAL INFORMATION

When you visit our website, certain technical information may be collected automatically. This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location information
  • Pages visited
  • Referring website
  • Date and time of access
  • Website interactions
  • Technical logs

Some of this information may be collected through cookies, analytics tools or similar technologies.

5. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process orders
  • Deliver products
  • Provide customer support
  • Manage accounts
  • Process payments
  • Process refunds
  • Send order updates
  • Respond to enquiries
  • Improve our website
  • Improve products and services
  • Prevent fraud
  • Maintain website security
  • Analyse website performance
  • Send marketing communications where permitted
  • Comply with legal obligations
  • Protect our legal rights

6. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you information about:

  • New products
  • GoCrazzy launches
  • Offers
  • Events
  • Rider community activities
  • Promotions
  • Newsletters

You may unsubscribe from marketing communications using the unsubscribe mechanism provided or by contacting us. Transactional communications, such as order confirmations and important service notices, may continue where necessary to provide the service.

7. COOKIES

GoCrazzy may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Analyse traffic
  • Support marketing activities
  • Provide relevant functionality

You can manage cookie preferences through your browser and, where available, our website’s cookie controls. Disabling certain cookies may affect website functionality.

8. PAYMENT PROCESSORS

Payments may be processed by third-party payment providers. Payment providers may collect and process payment information according to their own privacy policies and terms. GoCrazzy does not intentionally collect or store complete payment-card credentials where the payment provider processes that information directly.

9. SHIPPING & DELIVERY PARTNERS

To fulfil your order, we may share necessary information with delivery or logistics partners. This may include:

  • Name
  • Address
  • Mobile number
  • Order details
  • Delivery instructions

We share only information reasonably necessary for fulfilment.

10. SERVICE PROVIDERS

We may use third-party providers for:

  • Website hosting
  • E-commerce technology
  • Payment processing
  • Order fulfilment
  • Printing
  • Shipping
  • Customer support
  • Email
  • Analytics
  • Marketing
  • Security
  • Cloud storage
  • IT services

These providers may process personal information on our behalf or independently depending on the service involved.

11. YOUR T-SHIRT FULFILMENT

Because some GoCrazzy products are produced through a print-on-demand fulfilment partner, information necessary to fulfil an order may be shared with our production and fulfilment partners. This may include:

  • Customer name
  • Product ordered
  • Shipping address
  • Contact details
  • Order information

The supplier information you provided indicates that the production partner provides print-on-demand fulfilment and ships orders on behalf of brands.

12. LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful governmental requests
  • Comply with court orders
  • Prevent fraud
  • Investigate security incidents
  • Protect rights and property
  • Protect users or the public
  • Establish or defend legal claims

13. BUSINESS TRANSFERS

If GoCrazzy undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

14. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no online system can be guaranteed to be completely secure. You should also take reasonable precautions when using the internet.

15. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing services
  • Maintaining business records
  • Handling disputes
  • Preventing fraud
  • Complying with legal obligations
  • Establishing or defending legal claims

Retention periods may vary depending on the type of information and applicable legal requirements.

16. YOUR DATA RIGHTS

Subject to applicable law and the applicable implementation/enforcement framework, you may have rights concerning your personal information, including rights relating to:

  • Access
  • Correction
  • Updating inaccurate information
  • Withdrawal of consent where processing is based on consent
  • Deletion/erasure where applicable
  • Grievance redressal
  • Other rights provided by applicable data-protection law

India’s DPDP framework was enacted in 2023, and the Digital Personal Data Protection Rules, 2025 were notified by MeitY on 14 November 2025, with a phased enforcement timeline. Because the statutory provisions have a phased commencement, the precise rights and operational procedures applicable to GoCrazzy may depend on the relevant provision’s effective date.

17. WITHDRAWING CONSENT

Where processing is based on your consent, you may withdraw consent subject to applicable law. Withdrawal of consent does not affect processing that was lawfully undertaken before withdrawal. Some information may continue to be processed where necessary for:

  • Legal compliance
  • Contractual obligations
  • Fraud prevention
  • Dispute resolution
  • Legitimate operational purposes permitted by law

18. CHILDREN’S PRIVACY

GoCrazzy does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law. Where consent or parental/guardian authorisation is required by law, we will follow the applicable requirements.

19. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. This Privacy Policy does not govern those websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. SOCIAL MEDIA

GoCrazzy may operate social-media pages and may use social-media plugins or integrations. Interactions with third-party social-media platforms are subject to the privacy policies of those platforms.

21. INTERNATIONAL DATA PROCESSING

Some service providers used by GoCrazzy may process information outside India. Where personal information is transferred or processed outside India, GoCrazzy will take such measures as are required by applicable law.

22. DATA BREACHES

If a personal-data breach occurs, GoCrazzy will take reasonable steps to investigate, contain and address the incident and make any notifications required by applicable law. The DPDP framework contains requirements concerning personal-data breaches and related obligations, subject to its applicable commencement and rules.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised Last Updated date.

24. CONTACT & GRIEVANCE REDRESSAL

If you have a privacy question, request or complaint, please contact:

GOCRAZZY
Privacy/Grievance Email: gocrazzy.in@gmail.com
Name/Designation: Go Crazzy

Response: We will review and respond to privacy-related requests within the period required by applicable law.

25. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by the laws of India.

Subject to any mandatory jurisdiction or remedy available under applicable law, the courts at Delhi, India shall have exclusive jurisdiction over disputes arising from or relating to this Privacy Policy.